Support and Dev: The Symbiotic Relationship

Download Subscribe
00:00:00
/
01:10:00
RSS Feed Download (48.1 MB) Link with Timestamp

November 1st, 2018

1 hr 10 mins

Link with Timestamp

Download MP3 (48.1 MB)

Your Hosts
Special Guest
Tags
itil framework documentation sdlc support

About this Episode

We are joined by Ed, a support monkey, who gives us insight into how we can improve the relationship between support and development.
TOPICS

  • Pet Peaves of Enterprise Support
  • Documentation, is it really needed?
  • ITIL Framework
  • ...a lot more!

LINKS
ITIL Framework

MUSIC FROM THE CCMIXTER COMMUNITY
Snazzy Intro: On Top of the World by texasradiofish (c) copyright 2015 Licensed under a Creative Commons Attribution Noncommercial (3.0) license. http://dig.ccmixter.org/files/texasradiofish/50478 Ft: John Fletcher, Patricia Edwards, ElRon XChile, Speck, alexplaysguitar
Live Show Starting Soon: cdk - Sunday by Analog By Nature (c) copyright 2016 Licensed under a Creative Commons Attribution (3.0) license. http://dig.ccmixter.org/files/cdk/53755
Live Show Outro: ＭＩＬＬＥＮＮＩＡＬＳ by Analog By Nature (c) copyright 2018 Licensed under a Creative Commons Attribution (3.0) license. http://dig.ccmixter.org/files/cdk/57150