The 24/7 Job

Documentation Not Included — Thu, 14 Mar 2019 19:00:00 +0000

The mysterious infrastructure admin "Gareth" appears to discuss the challenges of working in a 24/7 profession.

TOPICS

The Evolution to the IT Job
The 24/7 Cycle
On Call (good, bad, other)

MUSIC FROM THE CCMIXTER COMMUNITY
Snazzy Intro: On Top of the World by texasradiofish (c) copyright 2015 Licensed under a Creative Commons Attribution Noncommercial (3.0) license. http://dig.ccmixter.org/files/texasradiofish/50478 Ft: John Fletcher, Patricia Edwards, ElRon XChile, Speck, alexplaysguitar
Live Show Starting Soon: cdk - Sunday by Analog By Nature (c) copyright 2016 Licensed under a Creative Commons Attribution (3.0) license. http://dig.ccmixter.org/files/cdk/53755
Live Show Outro: ＭＩＬＬＥＮＮＩＡＬＳ by Analog By Nature (c) copyright 2018 Licensed under a Creative Commons Attribution (3.0) license. http://dig.ccmixter.org/files/cdk/57150

Special Guest: Gareth Kingston.

Support and Dev: The Symbiotic Relationship

Documentation Not Included — Thu, 01 Nov 2018 19:00:00 +0000

We are joined by Ed, a support monkey, who gives us insight into how we can improve the relationship between support and development.
TOPICS

Pet Peaves of Enterprise Support
Documentation, is it really needed?
ITIL Framework
...a lot more!

LINKS
ITIL Framework

Special Guest: Ed Orr.

Documentation Not Included - Episodes Tagged with “Support”

The 24/7 Job

Support and Dev: The Symbiotic Relationship